Shipping Policy

Effective Date: [3/30/2026]

At Thor’s Cigar Vault, we take pride in delivering premium cigars in optimal condition. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. ORDER PROCESSING

All orders are typically processed within 1–3 business days (excluding weekends and holidays).

Orders may require additional processing time for:

  • Age verification
  • Payment authorization
  • Fraud prevention review

Orders will not be shipped until all verification requirements are successfully completed.

2. SHIPPING METHODS

Thor’s Cigar Vault primarily ships orders via:

  • United States Postal Service (USPS)

Shipping options and delivery speeds will be displayed at checkout.

Delivery timeframes are estimates and are not guaranteed.

3. ADULT SIGNATURE REQUIREMENT (21+)

All tobacco shipments may require an Adult Signature (21+) upon delivery.

By placing an order, you agree that:

  • You are at least 21 years old
  • A valid government-issued ID may be required at delivery

If delivery is attempted and no eligible adult is present:

  • The carrier may reattempt delivery
  • Or return the package to us

Additional shipping fees may apply for reshipment.

4. SHIPPING RESTRICTIONS

Thor’s Cigar Vault complies with all federal, state, and local tobacco laws.

We reserve the right to:

  • Refuse shipment to restricted states or jurisdictions
  • Cancel orders that cannot legally be fulfilled

Customers are responsible for understanding their local laws regarding tobacco purchases.

5. ORDER TRACKING

Once your order ships, you will receive a confirmation email with tracking information.

It is the customer’s responsibility to:

  • Monitor tracking updates
  • Ensure timely receipt of the package

6. WEATHER & PRODUCT CARE

Cigars are sensitive to environmental conditions.

Thor’s Cigar Vault is not responsible for damage caused by:

  • Extreme heat or cold during transit
  • Delayed delivery by the carrier

We recommend:

  • Selecting faster shipping during extreme weather
  • Bringing packages indoors immediately upon delivery

7. LOST, STOLEN, OR DELAYED PACKAGES

Once a package is transferred to the carrier, Thor’s Cigar Vault is not responsible for:

  • Lost packages marked as delivered
  • Stolen packages
  • Carrier delays

If an issue occurs:

We may assist on a case-by-case basis, but replacements are not guaranteed.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

  • Incorrect address
  • Failed delivery attempts

The customer will be responsible for:

  • Reshipping costs
  • Any additional handling fees

9. SHIPPING COSTS

Shipping costs are calculated at checkout based on:

  • Order size and weight
  • Destination
  • Selected shipping method

Promotional shipping offers (if applicable) will be clearly displayed on the Site.

10. ORDER CANCELLATIONS

Orders may only be canceled if they have not yet shipped.

Once an order has been processed and shipped, it cannot be canceled.