Refund and Returns Policy

Effective Date: [3/30/2026]

At Thor’s Cigar Vault, we take pride in offering a curated selection of premium cigars. Due to the nature of tobacco products, our return policy is structured to maintain product integrity, comply with regulations, and ensure fairness to both our customers and our business.

1. ALL TOBACCO SALES ARE FINAL

Due to health regulations, product sensitivity, and storage conditions, all cigar sales are final.

We do not accept returns or exchanges on:

  • Cigars
  • Opened boxes or bundles
  • Samplers or “Mystery Packs”
  • Any product that has been removed from its original packaging

This policy ensures that every customer receives cigars that have been properly stored and have not been previously handled.

2. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

We stand behind the quality of every order.

If your order arrives:

  • Damaged
  • Defective
  • Incorrect

You must contact us within 48 hours of delivery at:
admin@thorscigarvault.com

To process your claim, include:

  • Order number
  • Description of the issue
  • Clear photos of:
    • The product(s)
    • Packaging
    • Shipping box (if damaged)

Once reviewed, we will, at our discretion:

  • Replace the item(s), or
  • Issue store credit, or
  • Provide a refund

3. SHIPPING DAMAGE & LIABILITY

Thor’s Cigar Vault is not responsible for damage caused by:

  • Carrier delays
  • Extreme weather conditions (heat/cold exposure)
  • Improper storage after delivery

We strongly recommend:

  • Tracking your shipment closely
  • Bringing packages indoors immediately upon delivery

4. LOST OR STOLEN PACKAGES

If a package is marked as delivered by the carrier, Thor’s Cigar Vault is not responsible for lost or stolen items.

If your package is missing:

  • Contact the shipping carrier directly
  • Then notify us so we can assist where possible

We may offer support on a case-by-case basis, but replacements are not guaranteed.

5. NON-TOBACCO ITEMS (ACCESSORIES)

We accept returns on unused, non-tobacco items such as:

  • Cutters
  • Lighters
  • Humidor accessories

Return conditions:

  • Item must be unused and in original packaging
  • Return request must be made within 7 days of delivery
  • Customer is responsible for return shipping costs

Once received and inspected, we will issue:

  • Store credit, or
  • Refund to original payment method (at our discretion)

6. ORDER CANCELLATIONS

Orders may only be canceled if they have not yet been processed or shipped.

To request a cancellation, contact us immediately at:
admin@thorscigarvault.com

Once an order has shipped, it cannot be canceled.

7. REFUND PROCESSING

If a refund is approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your bank or card issuer

Please allow 5–10 business days for refunds to appear.

8. FRAUD PREVENTION & ABUSE

Thor’s Cigar Vault reserves the right to:

  • Deny returns or refunds suspected of abuse
  • Refuse service to customers engaging in fraudulent claims